FAQ

♡ RETURNS & CANCELLATIONS ♡

We can cancel your order if it has not been shipped yet, please contact us

If you ship the item(s) back to us, we can offer a refund, minus the cost of shipping, or exchange, with an additional shipping charge. 

 

♡ PRE-ORDERS ♡

If you purchase a pre-order pin, please expect to wait at least 4–6 weeks before your package will ship. There is a risk that it could take longer if there are delays in the manufacturing process. We will make sure to notify all customers if any issues arise. If you wish for your in stock items to be shipped ASAP, please check them out separately. 

 

♡ WEARING PINS ♡

Please wear your pins at your own risk. We cannot replace pins that are lost or damaged due to wearing them on clothing or bags, etc. If you like to wear your pins, please take extra precautions, such as using locking backs. We do not currently offer locking backs for our pins but hope too in the future.

 

♡ SHIPPING INFO ♡

If you have any question regarding your order, please contact us directly.

Shipping times may vary depending on your country’s postal service and other factors out of our control like customs declarations and Holidays. 

If you have placed an order around the Holidays, please allow extra time for your item to arrive. Shipping during Holiday season may result on delayed packages due to the increase of postal activity. Please wait 4 weeks from the date of shipping before contacting us about missing/lost packages. 

If your item's tracking says it is delivered but you did not receive it, please try to resolve this with your local post office before contacting us. Once an item is shipped it is out of our control.

Every order is shipped by First Class Mail which keeps the shipping costs lower and affordable for everyone. You will still receive a tracking number with your order.

We are not responsible for any duties/taxes/etc. that have incurred based on your countries rules and regulations.

We can combine your orders and refund the shipping overage if you have not yet received a shipping notification. Contact us with the orders you'd like to combine. 

 

 

 

© 2022 Copyright Jade & Crown. All rights reserved. Copyright is not transferable with the sale of goods. The buyer is not entitled to reproduction rights.